Terms & Conditions
Last Updated: 27th November 2025
Welcome to Francesca Leat Interiors (FLI) (the “Website”). These Terms and Conditions (“Terms”) govern your use of our Website and services. By accessing or using this Website, you agree to comply with these Terms. If you do not agree, please refrain from using our Website.
About Us
This Website is owned and operated by FLI (“we,” “us,” or “our”), based in the UK.
For any enquiries, please contact us at:
Email: francesca@francescaleat.com
GENERAL TERMS
Please read the following Terms and Conditions carefully before placing an order. These Terms govern all transactions with the Company and form a legally binding agreement between the Customer and the Company.
1. DEFINITIONS
"Company" refers to Francesca Leat Interiors.
"Customer" means any individual or entity purchasing Goods from the Company.
"Goods" means all furniture, furnishings, and other products sold by the Company.
"Bespoke Items" are items made to order based on the Customer’s specific requirements or design specifications.
"DAP/DDU" means "Delivered at Place/Delivered Duty Unpaid"; the Customer is responsible for all applicable import duties, taxes, and customs fees.
"Force Majeure" refers to circumstances beyond the Company’s control, including but not limited to war, strikes, pandemics, natural disasters, or governmental restrictions.
These Terms apply to all sales by the Company and override any conflicting terms proposed by the Customer. No amendment or variation is binding unless agreed in writing by the Company. These Terms do not affect statutory rights under UK consumer law.
2. ORDERS & PAYMENT
Quotations: All quotations are valid for 30 days unless otherwise stated. Prices are inclusive of VAT where applicable but exclude delivery, customs, and other charges unless expressly stated.
Order Confirmation: Orders are confirmed upon receipt of full payment. Production of Goods (including bespoke items) begins only after payment is received.
Customs Duties: All international orders are supplied on a DAP/DDU basis. The Customer is responsible for any applicable customs fees, import taxes, or duties. Delays due to customs are beyond the Company’s control and do not entitle the Customer to a refund.
Cancellation Rights:
Non-Bespoke Items: May be canceled at any time before dispatch for a full refund.
Bespoke Items: May be canceled within 48 hours of order confirmation with no penalty. Cancellations after 48 hours will incur a 50% cancellation fee.
Made-to-Order/Bespoke Finish Items: May be canceled within four (4) weeks of ordering with a 30% cancellation fee. No cancellations are accepted beyond this period.
Order Cancellation by the Company: The Company reserves the right to cancel an order due to pricing errors, non-payment, unavailability of materials, or shipping restrictions. In such cases, the Customer will receive a full refund, but the Company is not liable for any further costs.
3. LEAD TIMES
In-Stock Items: Usually dispatched within 7–10 working days.
Out-of-Stock Items: Delivery timelines will be communicated on request.
Bespoke Items: Timelines depend on design complexity, material availability, and production schedules. Estimated lead times are indicative only and subject to change.
Lead time estimation only begins when full technical drawings have been signed off and materials/samples have either been approved and/or fabrics for upholstery have been received.
4. VARIATIONS IN FINISH & DIMENSIONS
Due to the handmade nature of the Goods and the use of natural materials, slight variations in colour, finish, grain, tone, and texture are to be expected and are not deemed defects. Photographs and samples are indicative and for reference only.
Dimensional Variance Guidelines:
Up to 20mm variance in overall dimensions.
Up to 5mm variance for small detailing such as beading, framing, leg widths etc
Upholstered areas may vary by up to 35mm due to materials like foam, webbing, and fabric stretch.
5. DELIVERY
Estimated Dates: Delivery timelines are approximate and not guaranteed. Time is not of the essence unless expressly agreed in writing.
Delivery Address: The Customer is responsible for providing accurate delivery information. Risk transfers to the Customer upon delivery in accordance with instructions.
Special Requirements: The Customer must advise of any delivery constraints (e.g. stairs, narrow access) when placing the order. Additional charges may apply.
UK Deliveries: Delivery charges vary by location and order size. Additional services (e.g. upper floor handling) are available on request and may incur extra fees.
International Deliveries: Curbside delivery is standard unless otherwise agreed. White-glove services are available on request. Customs, duties, and VAT are the Customer’s responsibility.
Failed Deliveries: If delivery fails due to Customer absence or inaccurate information, redelivery fees apply.
Force Majeure: The Company is not liable for delays caused by events beyond its control.
6. RETURNS
Bespoke/Made-to-Order Items: Non-returnable unless faulty.
In-Stock Items: Returnable within 14 days of receipt in original, unused condition. Return shipping is at the Customer’s expense.
Consumer Contracts Compliance: Customers must notify the Company within 14 days of delivery to initiate a return. Returns must be completed within 14 days thereafter and Goods must be in resaleable condition.
7. CLAIMS
Damage or Shortages: Must be reported within 7 days of delivery. Beyond this, Goods are considered accepted.
Faulty Goods: Must be reported in writing with proof of purchase and photographic evidence. Claims will be assessed in line with UK consumer law.
Retail Purchases: Claims for items bought through resellers should be directed to the retailer, not the Company.
8. INTELLECTUAL PROPERTY
All designs, drawings, concepts, and materials created by the Company remain its intellectual property. They may not be reproduced or used without written permission. The Company may incorporate bespoke designs into its standard collection at its discretion.
9. LIMITATION OF LIABILITY
The Company is not liable for indirect, incidental, or consequential damages, including loss of profits or goodwill. The Company’s total liability is limited to the value of the Goods purchased. Nothing in these Terms limits liability for death or injury caused by negligence or for fraud.
10. PRODUCT USE AND CARE
The Customer is responsible for ensuring Goods are used and maintained appropriately for their environment. The Company provides care instructions on request. It is not liable for damage caused by misuse, incorrect care, or exposure to unsuitable conditions.
11. SITE ACCESS & INSTALLATION
It is the Customer’s responsibility to ensure that Goods will fit through all access points, including doors, stairs, and lifts. The Company is not liable for failed deliveries due to access issues. Any additional delivery or restocking fees incurred will be the Customer’s responsibility.
12. RETENTION OF TITLE
All Goods remain the property of the Company until full payment has been received. The Company reserves the right to recover unpaid Goods at the Customer’s expense.
13. MARKETING & PHOTOGRAPHY
Unless otherwise agreed, the Company reserves the right to photograph bespoke projects and use such images for promotional purposes. No identifying customer information will be disclosed without permission.
Use of the Website
You agree to use this Website for lawful purposes only. You must not:
Use the Website for fraudulent or unlawful activities.
Copy, distribute, or modify any content without permission.
Upload or transmit viruses, malware, or harmful code.
Attempt to gain unauthorised access to our systems.
We reserve the right to suspend or terminate access to users who violate these Terms.
1. Intellectual Property Rights
All content on this website, including text, images, graphics, logos, videos, digital resources, and policies are owned by or licensed to FLI and are protected under copyright, trademark, and intellectual property laws.
You may:
✅ View and download free materials for personal use.
❌ NOT reproduce, sell, distribute, or modify any content without our written permission.
2. Limitation of Liability
To the fullest extent permitted by law, we are not liable for:
Any indirect, incidental, or consequential damages arising from your use of this Website.
Errors, omissions, or inaccuracies in the Website content.
Any technical issues, viruses, or website downtime.
Our total liability for any claim arising out of or relating to this Website shall not exceed the amount paid (if any) for services directly related to the claim.
3. Third-Party Links & External Websites
This Website may contain links to third-party websites (e.g., social media, affiliate products). We are not responsible for the content, privacy policies, or practices of these external sites.
4. Data Protection & Privacy
Your use of this Website is also governed by our Privacy Policy which outlines how we collect, use, and store your data.
Changes to These Terms
We may update these Terms from time to time. Any changes will be posted on this page with an updated date. Continued use of the Website indicates acceptance of the revised Terms.
Governing Law
These Terms are governed by UK laws. Any disputes arising from the use of this website shall be subject to the exclusive jurisdiction of the English courts.
Contact Us
If you have any questions about these Terms, please contact us at francesca@francescaleat.com